To start, please call or email us to request a House Call Appointment for your pet, along with which services you would like to complete. A receptionist or technician will discuss your House Call Appointment request with a doctor. From there, they will put together a treatment plan for your pet.
Then, a technician or receptionist will call you back to go through the treatment plan over the phone or email it to you. The doctor and the technician will bring supplies to the appointment. We ask that you have your pet ready for us in a room. Cats especially have a tendency to sneak off.
That day, a receptionist will call or text you when the doctor and technician are en route to your home. The doctor and technician will arrive at your home and complete the services previously estimated for. If additional services or medications are necessary, the doctor and the technician will let you know.
Once the services are complete, and the doctor and technician have left your home, a receptionist will call you to process payment over the phone (via credit card). If you would prefer to stop by for payment, we ask that you do so within the same day. To set up a stored card in advance, you can call or stop by Lake Minnetonka Pet Wellness Center so that we can securely add your card to your account. Lastly, we will email you the invoice from your pet’s House Call Appointment.